Who We Are
PortGrip operates the website PortGrip.com and sells products directly to customers through our online store.
For privacy-related questions, you may contact us through the Contact page on PortGrip.com or by mail at:
PortGrip
213 Holly St #341
Holly Ridge, NC 28445
Information We Collect
When you visit our website, place an order, submit a review, or contact us, we may collect information you voluntarily provide, including your name, billing and shipping addresses, email address, telephone number, order information, and information included in messages or reviews you submit.
Our website may also automatically collect technical information such as your IP address, browser type, device information, cookies, and information about how you interact with the website.
Orders and Payments
When you purchase a product from PortGrip, information necessary to process and fulfill your order is collected through WooCommerce and our payment service providers.
Payment transactions may be processed by services including WooPayments and PayPal. Depending on the payment method selected, additional payment options such as Apple Pay, Google Pay, WooPay, or Venmo may be available.
PortGrip does not directly store complete credit or debit card numbers on our website. Payment information is handled by the applicable payment processor according to its own privacy and security practices.
We retain order information as reasonably necessary for order fulfillment, customer service, accounting, tax, fraud prevention, and other legal or business requirements.
Shipping
We use information such as your name, shipping address, email address, telephone number, and order details as necessary to prepare, ship, track, and provide support for your order.
Information necessary to fulfill shipments may be shared with shipping and fulfillment service providers, including postal and package delivery carriers.
Contact Forms
When you contact us through a form on PortGrip.com, we collect the information you provide so that we can respond to your inquiry and provide customer service.
We may retain correspondence when reasonably necessary for customer service, business records, fraud prevention, or legal purposes.
Product Reviews
Customers and product recipients may have the opportunity to submit reviews through our website.
Information submitted with a review may be processed by our review system and anti-spam or security services. Information that you intentionally submit for public display, such as a name or review, may be visible to visitors to PortGrip.com after the review is approved or published.
Cookies
PortGrip.com uses cookies and similar technologies that are necessary for operation of the website and online store. These may be used to maintain shopping carts, remember user preferences, process checkout, provide security, and help the website function properly.
Our service providers may also use cookies or similar technologies in connection with payment processing, fraud prevention, website security, embedded content, and other services.
You can control or delete many cookies through your browser settings. Disabling certain cookies may prevent portions of the online store or checkout process from functioning properly.
Embedded Content
PortGrip.com may contain embedded content from third-party websites, including video content from YouTube.
Embedded content behaves in substantially the same manner as if you visited the third-party website directly. Those services may collect information, use cookies, or track your interaction with their content according to their own privacy practices.
Security and Spam Prevention
We use security and anti-spam measures intended to protect our website, forms, reviews, and customers from fraudulent or abusive activity.
These services may process technical information such as IP addresses, browser information, and other data necessary to identify suspicious or automated activity.
How We Use Your Information
We may use personal information to:
- Process, fulfill, and ship orders
- Process payments and refunds
- Communicate about orders and customer-service requests
- Respond to questions submitted through our website
- Manage product reviews
- Prevent fraud, spam, and misuse of our website
- Maintain business, accounting, and tax records
- Improve and maintain the operation of PortGrip.com
- Comply with applicable legal obligations
Who We Share Information With
We do not sell customers’ personal information.
We may share information with service providers when reasonably necessary to operate our business and website. These may include payment processors, shipping carriers, website hosting providers, WooCommerce-related services, security and anti-spam providers, review services, and other providers necessary to process orders and operate PortGrip.com.
We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, website, or business.
How Long We Retain Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable accounting, tax, legal, fraud-prevention, warranty, customer-service, and business-record requirements.
Different types of information may therefore be retained for different periods.
Your Privacy Choices
You may contact us to ask about personal information you have provided to PortGrip or to request correction or deletion when appropriate.
Certain information may need to be retained when required for accounting, tax, legal, security, fraud-prevention, or other legitimate business purposes.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, services, business practices, or legal requirements.
Last updated: September 15, 2026